Understanding SLA & Response Times
How GITECH ensures timely IT support for every issue
Solomon Morerwa
Last Update 6 maanden geleden
GITECH’s Service Level Agreements (SLA) guarantee prompt IT support:
Critical issues: 1-hour response, 4-hour resolution
High priority: 4-hour response, 8-hour resolution
Medium priority: 8-hour response, 24-hour resolution
Low priority: 24-hour response, 72-hour resolution
Solly, Gitech Virtual Assistant can explain SLA categories, expected response times, and escalation procedures to clients.